samplecontainerstore web store FAQ section

Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

If for some unforeseen reason, an item is no longer available or will be backordered for an extended period of time, you will be notified immediately. Most items on this website are generally available to be shipped within 1-2 business days.

We accept all major credit cards through Google Check-out, PayPal & ProPay. Google & PayPal requires that you sign up for an account. This is no different than signing up on any other retail site. The Google & PayPal sign-up is there to help protect both parties and to insure a secure transaction.

We ship Monday through Friday - Custom Label orders can take up to 48 hrs to process. We process orders within 24 hrs of purchase during regular business hours. We Do Not Ship on these 2008 Dates: 2008 Postal Holidays Friday/ October 3 - Office Retreat the office is closed and no orders are processed. We will be cloing the office early on Thursday the 2nd but shipments will process that morning.--------------------------------------------- Monday, October 13 - Columbus Day * Store/Family Vacation October 14-17 Vacation* Tuesday, November 11 - Veterans Day * Thursday, November 27 - Thanksgiving Day * Thursday, December 25 - Christmas Day * Thursday, January 1, 2009 - New Year's Day *

http://stores.ebay.com/Sample-Container-Store

We are constantly working on our shipping methods and trying to offer the most cost effective way to ship. Rates are always rising, so we are always checking rates and trying to offer you the quickest, most cost effective ways to receive your order. Sometimes you are charged higher shipping cost than what it cost to ship. If this is the case please know that we refund any discrepancy right away. Sometime the opposite is true and in those cases we take on the discrepancy. Thank you for your understanding and patronage.

Although our Web store is open 24 hrs a day, we are only in the office during office hours. We would be happy to answer any questions or concerns you may have. But please note that if you pose a question or concern during non-business hours they will be addressed when the office is open. Please feel free to contact us via phone at (309) 838-5218 messages may be left on our voice mailbox. We would be happy to return your call during business hours. Office Hours *NEW* Fall Office Hours Monday, Tuesday, Thursday 8:00 AM - 2.30 PM CST Wednesday & Friday 8:00 AM - Noon CST Our website is open and takes orders 24 hours a day 365 days a year. Internet orders completed during company days off are filled in the order they were received.

We are a family owned and run business, so when the family takes a vacation Or we must attend an Expo, the store is closed. We will always post when there are store shipping delays because of events. When we return we will ship items in the order they were received.

We recycle - we work with a few big retail stores in our area to help recycle packaging supplies. We do not believe in filling up landfills with materials that can be used again. We recycle cardboard boxes as well as shipping peanuts and pillow packs. Recycling not only saves precious resources but also avoids the toxic processes used to turn these resources into consumer products. Keeping waste out of landfills also makes economic and environmental sense. Landfills have cost taxpayers millions of dollars to clean up and monitor, a process that is likely to continue for many decades into the future. Therefore, recycling to avoid landfill disposal helps avoid environmental and public health threats down the road.

We ship Monday - Friday (except federal holidays) We Ship USPS First-Class & Priority Mail up to 2 pounds. All shipments weighing over 2 pounds will be shipped via DHL Ground. In the case an item ordered is not available you will be contacted promptly. You will recieve shipping confirmation via email, so please provide a valid email address during check-out. If you have any special shipping request we would be happy to entertain them.

We want you to be 100% satisfied with your purchase. If you have an issue with an order please contact us in order to find a solution together. In the case of our mistake or faulty product a full refund will be issued. Should something be terribly wrong with your order please bring it to our attention so that we may address the issue. We do accept returns, customers returning items will be responsible for return postage. All returns must be made within 10 business days, of receiving your order. Refunds will not be issued for items mistakenly purchsed by the customer, or that did not work for the customer. If you order the wrong size containers you will be responsible for returning that item to us for a store credit. In this case all items returned will be issued store credit. We will Exchange the item and reship FREE (no additional cost to the customer). Returns addess: SampleContainerStore.com 1708 Henry Street Champaign, IL 61821 *********It is the responsibility of the customer to test the compatibility of each bottle/Container for its intended use. ******************** Please test all containers before purchasing a large quty. We offer small counts so that you may try our containers before purchasing large quty. All products are different - please keep this in mind when testing your containers.

Seller charges sales tax for items shipped to: IL (7.75%).

Because of the recent increase in USPS rates shipping to Canada has become significantly more expensive. We would be happy to quote you a price on any items you are interested in.

Please contact us to try to resolve any issues before leaving neutral or negative Feedback. We can not address an issue if it has not been brought to our attention. We are constantly checking for quality control, but sometimes items are missed. If you receive a product that is of poor quality please address it with us immediately. We want you to be completely satisfied with your purchase and your satisfaction is our number ONE goal. We are happy to address any issue you may be having and look forward to serving you. We are all about customer service and treat each case personally. We had an issue recently that was never brought to our attention, & negative feedback was left. We immediately addressed the situation and checked our stock on the product that the comments were left about. It was discovered that the product was not the quality we had previously sold. The product was of poor quality and we would have replaced the product had we been made aware of it. But because it was not address we were unable to fix the problem. The customer threw out the product and left negative feedback. We are very sorry that happened & would highly encourage you to never throw out product that is defective. We can not address the situation with our supplier if we do not have any proof of the poor quality of the product. Thank you in advance for all your feedback because without it we would not be able to improve in the areas we need to.

We Do Not Ship on these 2008 Dates: 2008 Postal Holidays ------------------------- Tuesday, November 11 Veterans Day *----- Thursday, November 27 - Thanksgiving Day *---- Thursday, December 25 - Christmas Day *------ Thursday, January 1, 2009 - New Year's Day * ----------------- USPS is not responsible for shipping delays due to natural disasters. Delays in shipping could be expected the last 3 weeks of December.

*NEW* Fall Office Hours Monday, Tuesday, Thursday 8:00 AM - 2.30 PM CST Wednesday & Friday 8:00 AM - Noon CST Our website is open and takes orders 24 hours a day 365 days a year. Internet orders completed during company days off are filled in the order they were received. We are closed these days in 2008: Nov26th we will close early and be closed until Dec 1, 2008 for the Thanksgiving holiday! Closed for holidays November 27 -28 December 24-25 - Our website is open and takes orders 24 hours a day 365 days a year. Internet orders completed during company days off are the first filled when we return to work.

We are a family owned and operated business. We opened our eBay store in 2006 and our retail site in 2007. We want to give you the best customer service on the web. The SampleContainerStore.com is run from our home in Central Illinios. We ship 5 days a week and try to get all orders out within 24 hrs. Custom orders may take up to 48 hrs to process. Orders placed on our site are filled in the order they are received. We always say our customers are the best when it comes to understanding just how important family is and they are the reason we do what we do!

• We are a family owned and operated business - so when the family takes a vacation so does the Store. We let our customers know well in advance of these shipping delays, and closures. 2008 Vacations Planned!! • October 13-17th the store will be open on-line but no shipments will be processed and shipped. We will have no office hours for that week. Our family will be on Vacation.

*NEW Fall Hours* Hours Monday, Tuesday, Thursday 8:00 AM - 2.30 PM CST Wednesday & Friday 8:00 AM - Noon CST Our website is open and takes orders 24 hours a day 365 days a year. Internet orders completed during company days off are filled in the order they were received.

It is the responsibility of the customer to test the compatibility of each bottle/Container for its intended use.

We cut and paste all order information submitted for custom label processing. If you send us incorrect information we are not responsible for your typos. Please proof read all information before submitting it for printing. We will not be responsible for the following issues: Spelling, Incorrect phone numbers, punctuation or grammatical errors made by the customer. Inferior quality or low-resolution of submitted images. Design errors introduced by the customer in the label submission process.